Shipping & Policies
Digital downloads
Your files will be available to download once payment is confirmed.
Shipping
Please allow 3 Business Days (Excluding Weekends and Holidays) Shipping and Handling time. Please allow 48-72 hours for Tracking information to be provided and or updated.
Covid-19 notice: Due to the current global pandemic crisis, DameDarcy.com has seen a large increase in Internet traffic through our website, and is also experiencing a large increase in customer order volumes and some shipping delays. This has also resulted sometimes in longer than normal delays in inquiry response. We apologise for this delay and inconvenience. In some cases, for international orders, orders may experience delays and or customs holds. Damedarcy.com is not responsible for postal delays or delivery issues as a result of the global Covid pandemic. For support please contact your local or regional postal service for support.
Please note that Damedarcy.com does not possess control over the postal service or government customs and import services. Customs fees are the responsibility of the buyer. Items refused as a result of customs charges will Not be refunded. Please research your country's import rules via their website prior to making a purchase if you are unsure about customs fees.
Handling: Please allow 3 Business Days (Excluding Weekends and Holidays) Handling time after you place an order. With increased order volumes, general handing takes about two to three days. However additional time may be necessary if we are engaged in processing large volumes of orders. This often during holidays and the Christmas season. Please allow 48-72 hours for Tracking information to be provided and or updated. In some rare instances, tracking may be delayed temporarily as a result of technical difficulties as a result of postal service outages.
All items will be shipped to the address specified in your Etsy profile ONLY. Please check to see that this is the correct address.
Japanese, Korean and Chinese buyers, please Translate your address into english prior to making a purchase. Orders shipped to non-translated addresses will not be delivered. It is your responsibility to make sure that your delivery address is correct and accurate.
BUBBLES | DD Assistant.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Domestic:
We may offer one refunded purchase or replacement for a deck significantly damaged during delivery.
*******RETURN labels/postage is not provided. Return postage is the responsibility of the buyer.*******
International:
Customs fees are the responsibility of the buyer. Items refused as a result of customs charges will Not be refunded. Please research your country's import rules via their website prior to making a purchase if you are unsure about customs fees.
Damage incurred during delivery is subject to investigation, a replacement(s) may or may not be offered at the discretion of damedarcy.com
For International Buyers Only,
Please provide a phone number in your Etsy profile/address -- or your order may be delayed. New international carrier rules now request a phone number for all international orders.
LOST OR STOLEN ITEMS:
Please note that we are not responsible for items lost or stolen during transit, delivery or after delivery. Once an item has been shipped or delivered it is out of our control. Refunds, replacements and or a combination of both will not be issued for stolen property or items stolen or lost after delivery. Contact your postal company for information related to filing claims for stolen property. In addition, we are aware of the ongoing scams affecting Etsy at this time. The "tracking error/delivery" "not delivered" scam is known to us very well. We will report any and all buyers to Etsy and other authorities if se suspect that a scam is taking place.
We have a ZERO tolerance for online scams.
Additional
Deliveries:
Our shipping partner shall make an attempt to deliver your items. If you fail to appear to collect your items from the address you provided during checkout. A refund, Excluding shipping cost, will be provided ONLY, in the case that the total items have been returned to us in new condition. Only in this case, when all conditions have been met, shall we provide a refund for undelivered goods. All sales are Finale.
We please urge customers to be available when the delivery process takes place.
All Damedarcy.com items are packed in a sterile environment.
Frequently Asked Questions
Wholesale availability
To Learn More About Carrying Dame Darcy Items in your Shop For and for Wholesale Orders please contact us at: damedarcy9@gmail.com -Add "Wholesale" to the Email Subject line.
Shipping
To address earlier issues with delayed transit times, we have addressed the issue and now have a brand new ship partner. UPS currently handles our international orders.
Please order with confidence.
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